"So there's this opportunity to actually get in front of people and still be human in a way is really key."

From Episode 10: Humanizing Sales Tech with Smile Virtual’s Nick Capozzi

Clip Transcript:

So as a guy who is all about building engagement, do you think that sometimes technology gets in our way?

Of course, there's no question, right? To me, the most basic, well, here, let's talk about this. An app that got really popular over the holidays last year was Clubhouse. Right? And it's audio only drop in. Well, now their numbers are dropping dramatically. Drastically. Why? Because it was cool at the time, but it was just a new piece of technology. Right?

But Zoom hasn't got away. Right. So there's this opportunity to actually get in front of people and still be human in a way is really key. So you know what Thom, I'll tell you this, it is an interesting time. And I think filtering out what is actually useful and what isn't is going to be the key. But, man, if there was only people out there that could they could tell me three steps ahead of what's happening.

But I don't know. It's what I got, Thom.